Utility Billing

NOTICE:  The City's online payment system is changing. 

The City of Fayetteville Utilities Financial Services Division is migrating all online credit and debit card utility payments to a new payment website called eUtility, and disabling our former service. The old utility bill payment system will no longer be available after December 2, 2019.  This means that, before December 2, customers using the current online system will need to:

  • Set up a new login and password on the new eUtility system 
  • The E-Check payment option will no longer be available when paying online. If you have automatic echeck payments set up in the previous system, you will need to set up a new schedule for debit or credit card payments through eUtility or enroll in Automatic Bank Drafts (ACH) (instructions below).  
  • Remember:  If you set up new scheduled payments in eUtility, be sure to disable your previously scheduled payments in the old system.  Click here for a how-to guide. (pdf)

Using the eUtility Payment System

Click here to view the eUtility User Guide (pdf).

  • You will need to set up a new username and password the first time you use eUtility.
  • eUtility accepts Visa, Mastercard, and Discover credit or debit card payments only. You may set up scheduled payments using your debit or credit card in eUtility, or enroll in automatic ACH bank draft payments (see "Automatic Bank Drafts" below).  
  • Scheduled recurring credit card payments in eUtility will process automatically on the date that the bill is created. If you have a balance due when signing up for eUtility, a one-time payment of the balance due is required to keep your account current.
  • Once you have set up your username and password, eUtility will allow you to view your water usage, pay your utility bill either by making a one-time payment or utilizing recurring debit/credit card payments, and view past bills. You may also sign up for paperless billing.
Click here to set up your e-Utility username & password, or to pay your bill using eUtility.
Click here to pay using the City's previous Utility Customer Portal.

Automatic Bank Drafts (ACH)

To set up automatic payments made directly from your bank account, fill out the ACH form (available here) and submit it, along with a voided check, to the Utilities Financial Services Division.  You may submit these materials in person, by mail, via fax, or scan the documents and send them by email. 

  • In Person or by Mail: Utilities Financial Services, City Hall, 113 West Mountain Street, Fayetteville, AR  72701
  • Via Fax:  479-575-8317
  • By Email: utilitybill@fayetteville-ar.gov

Pay by Phone

To pay by phone, call 844-719-3598 or 479.521.1258, Option 1. You will need to have your utility account number handy. Phone payments can be made with Visa, Mastercard, or a one-time check payment. 

Pay by Mail or in Person

You may mail or drop off your payment here:  

Utilities Financial Services
113 W. Mountain Street
Fayetteville, AR  72701