Utility Billing

The City of Fayetteville Water Department provides water and sewer services to the residents and businesses of the City of Fayetteville and surrounding areas. Citizens who use City of Fayetteville water and sewer utilities receive a bill for service approximately every 30 days. Included on each bill will be the billing period, utility consumption during the period, the amount due for services and the payment due date.

Make a Payment

The City accepts online and telephone payments made by Visa, MasterCard and e-checks.

To make a payment from a desktop computer, phone or tablet, use our online bill pay. Please note that online payments do not automatically update to your account until the following business day. Customers can make a one-time payment or register using an email address for the customer dashboard. Visit the online portal to set up auto pay using a debit card, credit card or e-check.

By Phone: To make a payment by phone, call 844.719.3598. Please note that telephone payments do not automatically update your account. The payment will be reflected the following business day.

In Person: Visit City Hall at 113 W. Mountain Street in Fayetteville to make a payment in person.

By Mail: Payments can be made by using the envelope included with your statement.

Drop Box: If you would like to make a payment in person but cannot visit our office during business hours, please use one of the two drop boxes at City Hall. Our drive-up drop box is located across the street from City Hall. There is also a drop box located at City Hall to the right side of the front door. Payments are picked up at 8 a.m. Any payments placed in the drop box after 8 a.m. will not be picked up until the following morning at 8 a.m.

Note: Please place only checks or money orders in the drop box. Do not drop cash.

Automatic Draft Payment

Also, you can authorize automatic bank draft payment (PDF) of your account. There are some restrictions such as the name on the bank account being drafted must be the name as the utility account holders name but there is no convenience fee assessed as with our online utility billing payment portal.